Privacy Policy

2. Data Collected

We may collect personally identity information, such as your name, email address, postal address, phone number, and other relevant information when you voluntarily provide it to us during the registration process, when making a purchase, or when interacting with our services. 

Usage of Date 

We may collect non-personally identity information about your interactions with our website or application. The information includes IP address, device information, browser type, operating system, referring URLs, and other usage details which is used to access our website.  
Cases for Using the Personal Data 

• We use your personal information in the following cases: 
• Verification/identification of the user during website usage; 
• Providing Technical Assistance; 
• Sending updates to our users with important information to inform about news/changes; 
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security 
• over our customers’ personal information; 
• Customize the website to make your experience more personal and engaging; 
  
• Guarantee overall performance and administrative functions run smoothly. 

Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.  

Cookies

To improve user experience, this website uses cookies, which are little text files stored on your computer. In general, cookies are used to keep track of user preferences, save data for things like shopping carts, and give third-party programmes like Google Analytics anonymized monitoring data.  

In general, cookies exist to enhance your surfing experience. You might, however, opt to turn off cookies on both this website and others. The best way to accomplish this is to turn off cookies in your browser. We advise looking in your browser’s help file. 

Necessary Cookies (all site visitors) 

Our CDN CloudFlare uses the cfduid to recognize unique clients hiding behind shared IP addresses and to apply security settings on a per-client basis. See more details about privacy here: Cloudfare’s Privacy Statement. 

PHPSESSID: To identify your particular online session. 

Cookies that are essential (plus some for logged-in customers) 

WordPress uses wp-auth to authenticate logged-in users, verify passwords, and authenticate users. wordpress_logged_in_hash>: used by WordPress to verify users and log in users, as well as to authenticate logged in visitors. WordPress uses this to make sure cookies are functioning properly. 

WordPress creates a number of wp-settings-[UID] cookies. Your unique user ID from the users database table is represented by the number at the end. You can use this to personalize how the admin interface and possibly the main site interface appear to you. 

wp-settingswp-settings-[UID]: WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the user’s database table. This is used to customize your view of admin interface, and possibly also the main site interface. 

Information Access Rights

There is no personal information about you that we can save or access if you are not a registered user of our site. Our system administrators may access your personal information if you are a client with a registered account. 

When our supporters require access to client accounts and information in order to support us, they can receive it from us. 

Data Access by Third Parties

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

We never divulge any of your personal information, such as your name or email address, when we exchange your data with third parties. The only partners with whom we must disclose a limited amount of data in order to deliver the services you expect from us are exempt from this regulation. Observe the following: 

• Pty. Ltd. Envato 

We transfer your given tokens and purchase keys to Envato Pty Ltd in order to validate and obtain your purchase information regarding licences for our theme, and we use the answer from their API to register your verified support data. Envato Privacy Policy, which you can view here. 

• Ticksy 

The platform we use to manage support requests is provided by Ticksy. They only get access to the information you voluntarily and knowingly give them when you open a support issue. You can view Ticksy’s privacy policy here: Ticksy Privacy Policy. Ticksy complies with the EU/US “Privacy Shield”. 

How long we keep your information

The metadata associated with a support ticket or remark that you submit is kept on file until (or unless) you ask us to delete it. We utilize this information to identify you and accept your comments instantly as opposed to keeping them for moderation. We also keep the personal data you give us in your user profile if you register on our website. With the exception of altering your username, you always have access to see, modify, or delete your personal information. Administrators of the website can also access and modify that data. 

Security Measures

Our website employs the SSL/HTTPS protocol. This encrypts our users’ communications with the servers to prevent unauthorized third parties from intercepting or stealing personally sensitive information. System administrators will promptly take all necessary measures to preserve system integrity in the event of a data breach. They will also get in touch with any impacted users and make an effort to reset any forgotten passwords.

Basic Rights 

You can ask for an exported file containing the personal data we have about you, along with any additional information you have submitted to us, if you have an account on our website or have posted comments. 

You may also ask us to delete any of your personal information that we have on file. This does not apply to any information that we must maintain for administrative, legal, or security reasons. In summary, we cannot remove information that is necessary for you to continue using our services (such as fundamental account details like an email address). 

We will no longer be able to provide you with any support or other product-related services if you request that all of your data be deleted. 

GDR Rights 

We place a high priority on maintaining your privacy. We want to support the GDPR standard moving forward with the GDPR. Residents of the European Union are allowed to utilize synergy‘s service. Synergy therefore intends to comply with the European General Data Protection Regulation. For more details, please see here: EU GDPR Information Portal. 

Third Party Websites

Synergy may post links to third party websites on this website. These third-party websites are not screened for privacy or security compliance by Synergy, and you release us from any liability for the behavior of these external websites. 

Unless you specifically click on them, none of the social media sharing links, whether they are shown as text links or as social media icons, will link you to any of the related third parties. 

Please note that neither the creation of any rights enforceable by third parties nor the requirement of the disclosure of any personal information pertaining to users of the Service or Site is required by this Privacy Policy, any other policies in place, as well as any changes. Synergy is not liable for how any advertiser or third-party website uses the data they collect. Please read the terms of service and privacy policy for each website you access through a third-party link. 

Release of Your Data for Legal Purposes

Synergy may occasionally find it necessary or desirable to divulge personal information in response to a legal request from a governmental body or a private litigant. You agree that in the event that we in good faith think that disclosing your information to a third party is necessary for the conduct of a civil action, criminal investigation, or other legal matter, we may do so. If we get a subpoena that violates your privacy, we may choose to notify you so that you can ask the court to throw it out or we may try to do it ourselves, but we are under no obligation to do either.  

When we think it’s wise to do so legally, such as when we think you’ve engaged in fraudulent activity, we may also proactively report you and release your information to third parties. You absolve us of any liability for any harm that might result from or be connected to our disclosure of your information in response to a court order or request from a private litigant. 

Any transfer of personal information for legal purposes will only be done in accordance with the legislation of the nation in which you currently reside.